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Patient FAQ - Weimar Medical Group

Patient FAQ

Frequently Asked Questions by patients about services in our office.

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  1. Office Location and Phone Number
  2. What should I do if I have an urgent medical need?
  3. How do I choose a doctor?
  4. How do I make an appointment?
  5. Can I still keep my Weimar Medical Group’ doctor if my health plan changes?
  6. Can I change doctors if I am not satisfied?
  7. What do I do if my employer switches to a health plan that does not allow me to see a Weimar Medical Group’ doctor?
  8. I am over 65 years of age, and I don’t like my Medicare+Choice plan. What are my options?
  9. Can you waive my co-pay or other fees if I don’t have the money?
  10. What is the difference between a health insurance plan and Weimar Medical Group?
  11. How do I get a prescription refilled or renewed?
  12. Do I always need an authorization to see a specialist or get other services?
  13. Can I recommend a Weimar Medical Group’ doctor to family or friends?
  14. What insurance plans do you accept?
  15. On what holidays will my doctor’s office be closed?

 

 

1 – Offices Location and phone number 

13300 New Airport Road

Suite 100

Auburn, CA 95602-7407

Office: (530) 823-5300

Fax: (530) 823-5301

 

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2 – What should I do if I have an urgent medical need?

If you have a life-threatening emergency, immediately call 911 or go to the nearest hospital. Notify your health plan and call your doctor’s office as soon as possible.

If your urgent medical need occurs during your doctor’s office hours, call our office directly.

If your urgent medical need occurs after office hours, simply call our office and your call will be directed to someone who can help you.

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3 – How do I choose a doctor?

Assess your family’s medical needs for medical care. Once you know the kind of care you need, do research to see if the doctor you are interested in can offer those services. Define the type of physician you want. Are you looking for a doctor that speaks a certain language, or has a specific type of training or experience? At Weimar Medical Group, you will find Dr. Tooma is interested adult family medicine.  She also has a special interest in Dermatolgy.  If you are part of an HMO health plan, contact your plan or go on the health plan website to see if your Weimar Medical Group physician is part of your health plan

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4 – How do I make an appointment?

Call our office directly to make an appointment.

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5 – Can I still keep my Weimar Medical Group doctor if my health plan changes?

Weimar Medical Group accepts a wide range of payment options, which means that if your health insurance coverage changes, it is very likely you can still keep your Weimar Medical Group doctor.

If you are an HMO or PPO/EPO patient, call your new health plan and inform them that you want to keep your current Weimar Medical Group doctor or look for your Weimar Medical Group doctor in your new provider directory. Your health plan should allow you to change your doctor at any time.

If you should lose your insurance coverage altogether or you learn that your Weimar Medical Group doctor is no longer available through your current health plan, call our  office immediately to discuss how you can continue to receive care from your doctor at Weimar Medical Group.

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6 – What do I do if my employer switches to a health plan that does not allow me to see a Weimar Medical Group’ doctor?

If you are currently enrolled in a plan that does not allow you to access Weimar Medical Group doctors, you can do the following:

  • Speak to your Benefits/Human Resources director and indicate that you want to continue seeing your current Weimar Medical Group’ doctor. Ask if there are any other options offered through the company that would accommodate your request.
  • Call our office at (530) 823-5300, where one of our friendly professionals can work with you and explain the various payment options that would allow you to continue to see your Weimar Medical Group doctor.

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7 – I am over 65 years of age, and I don’t like my Medicare+Choice plan. What are my options?

Unlike people who are covered by an employer-sponsored health plan, people who are eligible for Medicare can change health plans at any time. Or you can go back to straight Medicare. Before you make any decisions about your health plan changes, speak with your doctor to make sure your decision will not affect the care you need.

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8 – Can you waive my co-pay or other fees if I don’t have the money?

As your doctor, we are obligated by law to apply your benefits according to your health plan’s guidelines. We cannot waive co-pays. We can, however, make payment arrangements with you.  Call our office at (530) 823-5300 to discuss your options.

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9 – What is the difference between a health insurance plan and Weimar Medical Group?

Health insurance plans provide members with health coverage. There are different types of health insurance plans, such as HMOs, PPOs, and EPOs. The health insurance plan contracts with medical groups, such as Weimar Medical Group, with hospitals, and with other medical providers to provide care to their members — you, our patients. Weimar Medical Group is not an insurance plan. We are your doctors; we provide you with your medical care. The health insurance process works like your auto insurance: You buy auto insurance from an insurance company, but you go to a mechanic to get your car fixed, and your insurance may or may not cover the costs. The same process applies to your health insurance coverage.

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10 – How do I get a prescription refilled or renewed?

If you are a new patient, bring your medications on your first visit to our office. Our doctor will approve refills of medications related to your medical condition that you may need at that time.

If you are not a new patient and you have a prescription that you need refilled, you do not need to call your doctor. Call your pharmacy, and remember to call when you are down to no less than a three-day supply of medicine.

If you have used up all the authorized refills on your prescription, you will need to get a prescription renewal authorized by your doctor. Call your doctor, or your pharmacy will need to call your doctor to request authorization to renew the prescription.

If you want a new prescription, you must see your doctor.

For information about your pharmacy benefits, call your health plan.

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11 – Who takes care of me in the hospital?

If you are hospitalized for an illness or injury, Weimar Medical Group will furnish information on your outpatient care to the physician who will attend you while you are in the hospital.  We will also be available to you for continuing treatment after you are discharged to home.

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12 – Can I recommend a Weimar Medical Group’ doctor to family or friends?

Of course! At Weimar Medical Group, we strive to create the best experience for you as a patient. If you are satisfied with your experience, we believe the greatest form of flattery is telling a friend or family member. If your friend or family member is interested in a Weimar Medical Group physician, they can call our office and we will help them find the right doctor or mental health professional.

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13 – What insurance plans do you accept?

Weimar Medical Group accepts a variety of health plans. Call our office for a list of health plans.

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14 – On what holidays will my doctor’s office be closed?

Your doctor’s office is likely to be closed on the holidays that Weimar Medical Group observes as a company. In 2013, these days are:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Holiday
  • Christmas Day

Please remember that you can always call our office to reach our on-call physician in the event of an emergency on these days.

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